FREQUENTLY ASKED QUESTIONS


 

Where can I buy Luna jewellery?

Luna Jewellery is exclusively available from the website.

 

I want to get in touch but can’t find a contact number on the website, how do I get in touch?

The quickest way to get in touch is to send a message via the contact us tab at the top of each page on the website or emailing anna@lunajewellerydesigns.co.uk

 

How do I know that the bracelets will fit me?

Our Bracelets are made in two sizes as standard which will  to fit most people comfortably medium 17cm and large 19cm. To check your size measure your wrist and add one to two cm taking into account how loose you like jewellery to be. If you have any concerns, please email anna@lunajewellerydesigns.co.uk with your wrist measurement and we can advise.

 

Can I order bracelets in a bespoke size?

Yes, most bracelets can be made in bespoke sizes. Simply email your wrist size and requirements so that we can advise on availability and cost anna@lunajewellery.co.uk Please note that bespoke orders are non-returnable.

 

Do you post overseas?

Yes, we post worldwide. Please see the Delivery tab for full detail. You are offered options at check out for overseas delivery.

 

I want to send a gift to a friend, is this possible?

Yes, simply select the ‘deliver to another address’ button on the checkout page. For an extra special touch, you can add the gift-wrapping option which allows the parcel to be sent with a personalised message. We never include the price of the product with the parcel.

 

Do you offer discounts?

We prefer to keep prices affordable and we offer package prices on sets which make even better value. We also offer end of season sales from time to time.

 

When will my order be dispatched?

Our Jewellery is made to order and normally dispatched within72 hours (often within 24 hours), however, in busy periods (sale time, Mother’s Day, Valentine’s Day, Black Friday, Christmas) please allow a little longer.

 

What should I do if my jewellery hasn’t arrived?

Please check postage times in the postage and packing section to ensure that you have allowed enough time for your delivery to reach you. Please only get in contact once the appropriate time has passed, via email, and we will investigate for you. During busy periods, such as Christmas, parcels can take a little longer.

 

How do I clean my jewellery?

We recommend following the care instructions that are sent with your jewellery. Full details are available on the website too. In general, we recommend storing your silver jewellery in an airtight container or wrapped in a silver cloth when not wearing it and if it needs cleaning, using a silver polishing cloth. These are available to buy in many supermarkets.

 

My bracelet elastic has got a bit loose over time, can it be restrung?

Yes, bracelets can be restrung for a small fee. 

Please email repairs@lunajewellerydesigns.co.uk